Log of TalkTalk's terrible telephone
and broadband service.
For at least two weeks preceding 26th Oct 2007
- Intermittent failures to connect to internet throughout the day, particularly after 18:00 hrs and
sometimes complete failure to connect between 08:00 and 08:55.
- Loss of connection during outgoing telephone calls
- Incoming telephone calls could not be connected
26th Oct
- Intermittent failure to connect to internet throughout day
- from 18:00 hrs total failure to connect to internet
27 Oct
- Phone-line completely dead until mid-day.
- When telephone eventually worked I rang Customer Support in India and
reported faulty line, was told problem would be fixed that day.
- Intermittent failure to connect to internet throughout day.
- Outgoing phone call lost connection in evening
28 Sept
- From start-up at 8:00am no internet connection,
- Rang Computer Support at 08:20 no one answered, I kept the line open listening to their horrible music,
internet re-connection made at 08:49. At 08:52 someone answered my call, after my holdong the line for more than 32 minutes.
Spoke to Peter and Sharon, they said that an engineer would be sent to fix problem. No engineer called,
perhaps he's still on his way driving over from India ;-).
- After no useful connections I made what seems to be a connection at 11:30am.
- Intermittent losses of connection throughout the day. Unable to send files to client.
- In evening rang Broadband Ssupport, spoke to Pradsad. He said support will check out problem and ring back. Of course they didn't ;-)
29 Sept
- 07:49 Unable to make a connection with browser, unable to access email.
- 07:59 No browser or email connection.
- 08:01 No internet connection
- 08:03 Rang support, They said I had a bad connection and that I must plug router directly into BT socket, and not used extension lead.
For about 5 years I have used an extension lead without significant problems. Just so they couldn't use this excuse again I re-cabled half my house :-(
- 08:05 No internet connection.
- 08:08 connection established
30 Sept
- 14:00 approx. lost connection during outgoing phone call.
- Better connection than the past few days but still occasional loss of connection.
- Repeatedly checked download & upload speed throughout the day. The download speed, which is advertised as
'Up to 8Mbps', was slower than 512Kbps of the old dial-up services.
1 Oct
- 10:05 Loss of connection on incoming phone call.
- 11:53 Amazing! I tested the broadband speed and found download speed 4.9Mbps.
I have never had anything like this, it used to be 1.5 - 2.3 Mbps.
I double-checked this, (as I often do when it is very slow), and the re-test was similar.
Now this introduces an interesting point. Clearly my system has no problem coping with a 5 Mbps signal.
So why am I not getting this all of the time instead of the earlier 1.5-2.3 Mbps.
- 16:30 Download speed approximately equivalent to a 512 Kbps dial-up service.
My burst of satisfaction ended after about 3-4 hours of reasonable service.
- 18:03 Connection lost.
Once again this seems to suggest that there is a deliberate policy of breaking the connection at the end of the working day.
- 18:17 Still no broadband connection
- 20:12 Lost broadband connection, again.
The poor service continues but I can't be bothered to keep up-dating the website with my log.
Check out my last battle on behalf of consumers,
with British Gas
They eventually saw it my way ;-)
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